Tech Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response guarantee for each support ticket or email that you send to the customer support team. We’ll rapidly reply to all the typical enquiries and forward the matter to our administrators in case additional assistance is required. If you make use of the Managed Servers package, we will execute any of the included services at a time that has been agreed upon preliminary.
A Top–Notch Help Desk Support Service
We’ll be at your disposal 24/7 to reply to any enquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require help with server administration tasks, you can order our Managed Servers package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel is pre–installed for every dedicated web hosting plan. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can perform. Most help articles in addition video versions which show all the actions that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.